Syntira LTD respects your privacy. This policy explains how we collect, use, share and protect personal data when you visit syntiral.com, make a purchase or contact us.
1. Who is responsible for your data
Syntira LTD is the controller of the personal data described in this policy.
Address: Suite 302, 4 Station Square, Cambridge, United Kingdom, CB1 2GE
Email: [email protected]
2. Personal data we collect
Depending on how you use our website, we may collect:
- Identity and contact data: your name, billing address, delivery address, email address and telephone number.
- Order and payment data: products purchased, order history, delivery information, refund information and payment status. Card or wallet payments are processed by our payment provider; we do not receive or store full card details.
- Account and communication data: account credentials, preferences and messages sent to customer service.
- Technical and usage data: IP address, device and browser information, site interactions, approximate location and cookie or similar-technology data.
- Marketing data: your marketing preferences and interactions with our communications, where applicable.
3. How we use your data and our legal bases
- To create and manage your account, process payment, fulfil and deliver orders, and provide customer support. Legal basis: performance of a contract and steps taken at your request before a contract.
- To prevent fraud, protect our website, maintain records, improve our services and handle legal claims. Legal basis: our legitimate interests and, where relevant, compliance with legal obligations.
- To send direct marketing by email or use non-essential cookies where you have given consent. Legal basis: consent.
- To meet tax, accounting, consumer-protection and other legal duties. Legal basis: legal obligation.
Where we rely on legitimate interests, we balance those interests against your rights and freedoms. You may object to this processing in certain circumstances.
4. Cookies and similar technologies
We use strictly necessary cookies to operate the site and may use functional, analytics and marketing cookies only where permitted and, where required, after receiving your consent. You can manage non-essential cookies through our cookie settings and your browser. Blocking some cookies may affect website features.
5. Who we share data with
We share data only when necessary with service providers that help us run our business, including payment processors, delivery and logistics providers, website hosting and security providers, ecommerce and customer-service providers, analytics providers and professional advisers. They process data under appropriate contractual or legal safeguards. We may also disclose data where required by law or in connection with a business reorganisation, sale or acquisition.
6. International transfers
Some providers may process data outside the United Kingdom. Where this occurs, we use a lawful transfer mechanism and appropriate safeguards, such as adequacy regulations or approved contractual protections, as required by applicable data-protection law.
7. How long we keep data
We retain personal data only for as long as necessary for the purposes above. Order and transaction records are generally retained for up to six years after the end of the relevant financial year to meet accounting and tax obligations, unless a longer period is required or permitted by law. We delete or anonymise data when it is no longer needed.
8. Your rights
Subject to applicable law, you may request access to, correction of, deletion of, restriction of or portability of your personal data. You may object to processing based on legitimate interests, withdraw consent at any time where we rely on it, and opt out of direct marketing at any time. To exercise these rights, email [email protected].
You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint. We would appreciate the opportunity to address your concern first.
9. Security
We use reasonable technical and organisational measures to protect personal data. No online transmission or storage system can be guaranteed completely secure.
10. Children
Our website is not intended for children under 16, and we do not knowingly collect their personal data.
11. Changes to this policy
We may update this policy from time to time. The latest version will be posted on this page with its effective date.
12. Contact us
For privacy questions or requests, contact Syntira LTD at [email protected] or write to the address above.