This Delivery Policy explains how Syntira LTD delivers orders placed through syntiral.com.
1. Delivery destinations
We deliver within the United Kingdom and to selected international destinations. Availability for your address will be confirmed at checkout. We do not currently deliver to destinations that cannot be selected at checkout.
2. UK delivery
Standard delivery is free on all UK orders. Orders are normally processed within 1–2 working days. Once dispatched, UK standard delivery usually takes 2–5 working days. Working days are Monday to Friday and exclude UK public holidays.
Delivery estimates are not guaranteed. During launches, sales, public holidays or events outside our reasonable control, processing and delivery may take longer. If we cannot meet a material delivery estimate, we will contact you using the details supplied with your order.
3. International delivery
For international orders, available services, delivery charges and estimated delivery times are shown at checkout before payment. International delivery times vary by destination, carrier, customs processing and local conditions. Any estimate begins after dispatch and is not a guaranteed delivery date.
Unless expressly stated otherwise at checkout, you are responsible for import duties, taxes, customs charges and any related fees imposed by the destination country. These charges are not controlled by Syntira LTD and are not refundable by us if you refuse delivery or return an order.
4. Tracking and dispatch
Where tracking is available, we will send dispatch and tracking information to the email address used for your order. Please check your spam or junk folder if you do not receive an email.
5. Delivery address and changes
Please check that your delivery address is complete and accurate before submitting your order. Contact [email protected] as soon as possible if you need to request a change. We cannot guarantee changes after an order has been placed or dispatched. We are not responsible for delays or losses caused by an incorrect or incomplete address supplied by you.
6. Missed, delayed or damaged deliveries
If a delivery attempt is missed, follow the carrier’s instructions for redelivery or collection. If your parcel appears damaged, please photograph the packaging and item and contact us promptly at [email protected].
If you have not received your order within a reasonable time after the estimated delivery window, contact us. We will investigate with the carrier and provide an appropriate remedy in accordance with your statutory rights.
7. When responsibility passes to you
For consumer orders, goods remain our responsibility until they are delivered into your physical possession, or the physical possession of a person you nominate to receive them.
8. Cancellation and returns
For information about cancelling an order, returning an item or obtaining a refund, please read our Returns & Refunds Policy. Nothing in this policy limits your statutory rights.
9. Contact us
Syntira LTD
Suite 302, 4 Station Square, Cambridge, United Kingdom, CB1 2GE
[email protected]