These Terms of Service govern your use of syntiral.com and purchases from Syntira LTD. Please read them before placing an order. By using our website or placing an order, you agree to these terms.
1. About us
Syntira LTD
Suite 302, 4 Station Square, Cambridge, United Kingdom, CB1 2GE
Email: [email protected]
2. Our contract with you
Submitting an order is an offer to buy the selected products. Our order acknowledgement does not mean we have accepted your order. A contract is formed only when we send you a dispatch confirmation, or otherwise clearly confirm acceptance. We may decline an order where products are unavailable, payment cannot be authorised, there is an obvious pricing or product-description error, or we reasonably suspect fraud or unlawful activity. If we decline after taking payment, we will refund the amount paid for the unaccepted order.
3. Products, images and availability
We aim to describe and display products accurately. Colours may vary depending on your device, screen settings and lighting. Measurements and sizing information are approximate unless expressly stated otherwise. Products are subject to availability and we may limit quantities, withdraw items or update product information at any time.
4. Prices, taxes and payment
Prices and applicable delivery charges are shown at checkout before you place your order. The currency shown at checkout applies to your purchase. We may change prices before an order is accepted, but this will not affect an accepted order except to correct an obvious error. Payment must be made using a payment method offered at checkout. You confirm that you are authorised to use the selected payment method.
For international orders, import duties, taxes and customs charges may apply. Unless expressly stated at checkout, these are your responsibility.
5. Delivery
Our Delivery Policy forms part of these terms. Delivery dates are estimates unless we have specifically agreed otherwise. Your statutory rights apply if we do not deliver goods within the agreed time or, where no time is agreed, within the period required by law.
6. Cancellations, returns and faulty goods
Our Returns & Refunds Policy explains how to cancel, return or seek a refund. Nothing in these terms affects your statutory rights, including your rights in relation to goods that are faulty, not as described or not fit for purpose.
7. Your use of the website
You must use this website lawfully and must not interfere with its security or operation, introduce malicious code, attempt unauthorised access, misuse another person’s account or use automated means to access the site without our prior written permission. We may suspend or restrict access where reasonably necessary to protect the site, users or our business.
8. Intellectual property
All website content, including text, designs, photographs, graphics, trademarks and logos, is owned by or licensed to Syntira LTD and protected by applicable intellectual-property laws. You may use the site for personal, non-commercial shopping only. You must not reproduce, distribute, modify or exploit content without our written permission.
9. Liability
We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability that cannot lawfully be excluded under consumer law. Subject to this, we are not liable for losses that are not reasonably foreseeable, losses caused by your breach of these terms, or business losses where you purchase as a consumer. The website is provided for general information and shopping purposes; we do not guarantee uninterrupted or error-free access.
10. Privacy
Our Privacy Policy explains how we use personal data. By using the site, you acknowledge that your data will be handled as described there.
11. Changes to these terms
We may update these terms from time to time. The version in force when you place an order will apply to that order, unless a change is required by law or we notify you otherwise.
12. Governing law and disputes
These terms are governed by the law of England and Wales. If you are a consumer, you may also have mandatory rights under the laws of the country in which you live. Courts in England and Wales will have non-exclusive jurisdiction, meaning you may bring a claim in another court where mandatory law allows this.
13. Sanctions Compliance
You may not use the Services if you are located in, organized under the laws of, or ordinarily resident in any country or territory subject to sanctions or embargoes imposed by the United States or other applicable authorities.
You represent and warrant that you are not identified on any applicable sanctions list, including those maintained by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC).
We reserve the right to suspend or terminate access to the Services if we determine, in our sole discretion, that such access may violate applicable sanctions laws or regulations.
14. Contact
Questions about these terms can be sent to [email protected].